You've heard about WhatsApp ordering, but you can't quite picture how it actually works. Not for your customer, not for you.
Here's the full journey, from the first message to the ticket in your kitchen.
What the customer experiences, start to finish
The customer downloads nothing. No app, no account to create.
They send a WhatsApp message to your restaurant's number — the way they'd text a friend. They can type whatever they want in plain language: "I'd like a burger with no onion and a large poutine for delivery." They can also pick from an interactive menu the agent shows them right inside the conversation.
The agent understands the order, the modifications, the service type. It confirms the details and the total. The customer pays through Stripe, right there in the thread. A few messages in, the order is placed — no friction, no redirect to a third-party site.
The customer gets a confirmation. Everything happened where they already are: on their phone, in an app they use every day.
What happens on your side
You don't see the conversation. That's not your job.
Once the order is confirmed and paid, it lands straight in your kitchen — in the format you defined. No manual step between the customer's message and your order ticket. The agent handles taking the order, calculating the total, and triggering the Stripe payment.
You collect 100% of the amount. No commission. No middleman taking 15%, 20% or 30% on every sale. Delivery platforms take between 15% and 30% per order — that's not the model here.
Teza Solutions sets the system up and monitors it. If something breaks, we handle it. You don't have to become an automation expert for this to run.
Why it works without you thinking about it
WhatsApp is the most-used messaging app in the world. Your customers are already there.
They don't have to adopt a new behaviour. They send a message, like they do every day. The agent replies instantly, at any hour, without ever missing an order. It doesn't get tired, doesn't mistype, doesn't forget a requested modification.
For you, it's one more ordering channel running alongside what you already do. No system replacement. No training. The channel exists, the orders come in, the money lands.
The principle, in one sentence
Your restaurant shares its WhatsApp number, an agent takes over, and you receive complete, paid orders with no commission.
If you'd like to see how this fits your restaurant, get in touch. We'll look at what makes sense for your situation together.