Data Deletion

You may request deletion of the personal information Teza Solutions Inc. holds about you at any time. This page explains how, and what happens next.

1. From a WhatsApp conversation

If you ordered from a restaurant through WhatsApp, write DELETE in that same conversation. Your request is recorded immediately and processed within 30 days.

2. By email

Write to Contact@tezasolutions.com, stating the phone number or email address associated with your information. We may ask you to confirm your identity before proceeding — this protects you against requests made in your name by someone else.

3. What is deleted

Your phone number and profile name.
The history of messages exchanged with an ordering agent.
Your saved delivery addresses.
The details of your past orders.

4. What is retained, and why

Some data must be retained despite your request, where the law requires it. This applies to accounting records tied to a paid transaction, which Canadian tax legislation requires us to keep for six years. Those records are dissociated from your identity where possible and serve accounting purposes only.

Information held by our payment provider (Stripe) and delivery provider (Uber) is governed by their own policies, which you may address directly.

5. Timelines

A request is processed within a maximum of 30 days. You receive a confirmation once deletion is complete.